Support

  Services

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tmc-s

 Services

Support

Governance

۰         Asset advice & guidance

۰         Specification and architecture of governance support systems

۰         Assistance and support on governance issues and actions

۰         Research needs

Strategic support

۰         Strategic plan preparation (supporting company strategy generation process)

۰         Designing of organizational or business model

۰         Design and preparation of Business Plans based on specific strategic objectives

Operational and management process architecture

۰         Improving timing, costs and quality of the collection planning and development process

۰         Defining sourcing plan so as to reduce supply costs

۰         Improving production factor productivity (manpower, facilities, materials and investment)

۰         Reducing operating cash flow

۰         Reducing production lead time

۰         Redesigning and developing the logistic supply chain

۰         Designing and implementing the company Quality System

۰         Information Technology system development planning

۰         Increasing internal process and support service efficiency

Services

Planning and support for company development

۰         Redesign/Focus of company vision and mission

۰         Action and business planning

۰         Short and medium term economic and financial planning

Customer and CRM Development

۰         Customer satisfaction analysis and service level improvement

۰         CRM plans

۰         CRM solution selection

۰         Analysis of company-owned retail

Operations and supply chain

۰         Redesign/improvements to collection development process

۰         Reducing assortment costs and supply system complexity

۰         Reducing Time-to-Market

۰         Pre-sales purchasing and production planning

۰         Improving operations system performance

۰         Reorganizing the Supply Chain

Performance management

۰         Improving processes. Improving management and milestone control systems

۰         Introducing innovative control techniques

۰         Budgeting

Human resources

۰         Job analysis

۰         Human resource appraisal and development

۰         Function re-positioning

۰         Tool and method design

۰         Training

۰         Sales organization assessment & creation

۰         Outsourcing services

Organization and knowledge management

۰         Re-designing of macro-organizational structure

۰         Re-designing of processes and micro-organization (roles, teams, etc.)

۰         Governance systems

۰         KM systems

Outsourcing services

۰         Licensing – Research and Management

۰         Management of Knowledge and Content Management services

۰         Training plans and processes

۰         CRM and Customer Care services

۰         Communication services